Suggestions and Complaints

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We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Patient Rights

It is hoped that a complaint may be satisfactorily dealt with via the relevant in-house complaints procedure. However, if a patient feels that they are not able to raise a complaint with the practice or is dissatisfied with the result of our investigation, they may wish to contact the NHS England Customer Contact Centre:

• Tel: 0300 311 22 33
• Email: england.contactus@nhs.net
• Post: NHS England, PO Box 16728, Redditch, B97 9PT

If a patient is dissatisfied with the way the complaint has been handled by any organisation, they may wish to approach the Parliamentary and Health Service Ombudsman who will review the complaint (Tel. 0345 0154033 or phso.enquiries@ombudsman.org.uk). A member of the Parliamentary and Health Service Ombudsman Team will be allocated to the case and will review the issues it raises, with the help of expert advice if necessary.

Any NHS patient who is treated by an independent organisation continues to have access to the NHS complaints procedure.