Friends and Family Test Results

 

See our latest results

Very Good - I have only had excellent care from Bartlemas Surgery. The call I had with the nurse recently made me feel cared for and like I had time and space to share things. There is so much bad in the press about NHS care being bad at the moment but being at this surgery has only been a positive experience for me. They work so hard to do a brilliant job.

Very Good - Doctor was very professsional and took time to listen and respond. Thank you.

Very Good - There was nothing that could have been done better. The doctor saw me within 4 days of stating my problem!

Recent friends and family feedback

Please see below for recent responses we have recieved through the friends and family test

  • Very Good The GP was amazing and put my child at ease. Above and beyond.
  • Good Quick appointment (one day after request). Professional GP support. No guarantees about when the NHS referral system would response.
  • Good You made sure I was seen for my ailment.
 

You said, we did

We are always looking to improve our services, especially after recieving feedback from our patients. Please find some examples below of changes we have implimented based on your feedback.

  • Booking appointments is too difficult, have to phone at 10 am, inevitably in a queue. Please enable online booking, thanks

We have recently introduced new online services for a variety of queries--including appointments.

Further information about our new online system and how to book appointments

84% Very Good
10% Good
1% Neither Good nor Poor
2% Poor
3% Very Poor
0% Don't Know

Providing NHS Services

Contact

Bartlemas Surgery
East Oxford Health Centre
1 Manzil Way
Cowley
East Oxford, Oxfordshire
OX4 1XD

Telephone: 01865 263120

The Practice

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The Care Quality Commission Inspected and rated Good