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Appointments
For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.
This will help us to be more efficient by making an appointment available to you when you need it the most.
Pharmacy and Self Care
See a Pharmacist
Many conditions can be treated without the need to see your GP.
Who to see?
Advice
Please make a selection to reveal who's best to deal with your condition.
Self-Care
Help and support available from many National and Local Organisations
Book an Appointment
Urgent appointments for today or tomorrow
If you require an urgent appointment, please discuss with the Patient Care Coordinator why you feel you need this. The staff have been trained to find the most appropriate care pathway for patients, and may suggest that you see another healthcare provider. If appropriate, you will be put on a telephone triage list at the surgery, and the Duty Doctor will contact you during the course of the day to discuss the issue.
Ways to book
1. Telephone: 01865 263120
Extended Access
We also have extended access available. See our Out of Hours information.
Book a Routine Appointment
Mental Health
You can self refer for mental health support without a GP appointment.
Sickness Certificates (Fit Notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Travel Vaccinations
Information and advice for travelling abroad.
Home Visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10am.
Telephone: 01865 263120
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Our Appointment System
Learn about our appointment system
Doctor Appointments
Our appointments are now reverting to pre-Covid style, with predominantly face-to-face appointments. GP appointments are for routine visits around your health needs, and you will be able to book with your GP in the usual way.
We operate a Usual Doctor system, with each patient assigned to a doctor. This allows the doctor to give great continuity of care.
Please be aware that each doctor has their own consulting times and days, so if you have a preference, please check their availability. We have restricted to booking 2 weeks in advance, so you will not be able to book further ahead than this.
The Patient Care Coordinator will ask you to give brief details of your illness to enable us to offer you the most appropriate appointment.We are now offering an improved appointment system.
On arrival at the surgery, please give your name to staff member to book you in to the surgery. We are maintaining good Infection Prevention and Control measures in the practice, and you may be asked to use alcohol gel on your hands, and to wear a face mask when in the surgery.
Please only arrive 5 minutes before your appointment, and if you are more than 10 minutes late for your appointment, you may be asked to re-book.
Nurse Appointments
Nurse appointments are currently being booked via a recall system. Long term condition monitoring via blood tests will be scheduled when appropriate, and you will receive a message asking you to book a test. When calling to book this, please tell the Patient Care Coordinator that you have received a message asking you to book this.
Baby Immunisations will continue, and we currently run clinics on a Thursday and a Saturday. When bringing your child in for their immunisations, please note that we can only allow 1 parent or sibling in to the surgery with the child. This is done in order to allow adequate distancing between patients to ensure minimising risk of cross-infection.
When booking an appointment with the practice nurse, it is helpful if you can state your reason for seeing her so that we can book the appropriate amount of time. For example, a blood test, immunisations or contraception appointment is 10 minutes long, but if you need a dressing, both ears syringed, a cervical smear or to discuss your travel vaccinations we need to book you 20 minutes. For Travel Immunisations please see the nurse at least 8 weeks before you travel.
Change or Cancel an Appointment
Please give us as much notice as possible so we can offer your appointment to someone else.
Ways to cancel
1. Telephone us on 01865 263120.
2. Patients who have opted into the text-messaging appointment reminder service are also able to cancel their appointments by replying to the text message.
Please let us know at least 30 minutes before your appointment time. This will enable us to offer your appointment to someone else.
Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).
Repeated failure to attend booked appointments is a significant waste of NHS resources and may lead to your registration being removed from our list.
Out of Hours
Enhanced Access
Ask at reception for enhanced access information
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.
Chaperones
You are very welcome to be accompanied by a trusted friend or relative at your consultation if you wish, and this is all the more important if English is not your first language, or if you feel you might not be able to express what you need clearly to the doctor or nurse.
In additon, for intimate examinations, you will be offered the choice of having another professional clinician present at the examination. This is called chaperoning.
If we cant allocate a chaperone when you wish one to be there, then we can reschedule your examination to another time.