Medical Practice Responsibilities

• You will be treated as an individual and will be given courtesy and respect at all times.
• You have the right to be treated confidentially.
• Respect for religious and cultural beliefs will be honoured.
• Normally we will answer the telephone promptly and courteously.
• You have a right to information about your own health (illness and treatment, possible side effects, prevention or recurring illness etc.).
• We will offer medical advice and information for promotion of good health. 
• You have the right to see your own medical records subject to the limitations of the law.  A charge may be made.
• Home visits will be made when requested and if a doctor feels that you are not well enough to attend the practice. The final decision rests with the doctor.
• If your doctor believes that you need a second opinion then they will arrange this.
• You will be given a time to see a doctor in accordance with the appointment system used in this practice. If there is a substantial delay for any reason, you will be given an explanation.
• Repeat prescriptions will normally be ready within two working days from the surgery, or three working days for collection from a local pharmacy following your request arriving at the practice.
• Routine referral letters for hospital appointments will normally be dispatched within three working days of the referral being agreed with the doctor.

Patient Responsibilities

• We ask that you treat our doctors and all practice staff with courtesy and respect at all times. We have a strict policy regarding the breach of this agreement, whether by abusing the staff, or misrepresenting the advice and care offered to you by the practice and allied workers.
• Please let us know if you are unable to keep an appointment. We can then offer this appointment to someone else.
• Please contact the surgery between 8.00am and 10.00am for an urgent appointment during the day.
• The first hour of the morning can be extremely busy. Please keep telephone calls brief.  Routine calls are handles later in the day, including queries around your health.
• You are responsible for your own health and that of your children. Please take the advice given to you at the practice.
• Let us know immediately if you change your address or name and remember to give your phone number and postcode.
• If tests are ordered for you, please ask your doctor or a member of staff about receiving the results.
• You can discuss any medical matter with the doctor, including asking for a second opinion.
• Please check our website/practice leaflet for the procedure for getting repeat prescriptions.
• Where an appointment or acknowledgement of a routine referral for a hospital appointment is not received within twelve weeks, contact the hospital concerned.
• Please visit our website to get the best out of the services we offer.